Legal
Privacy Notice
How Adviora.ai, operated by Jnana AI Labs Private Limited, collects, uses, processes, stores, discloses and protects information — and the rights you have over it.
Effective 18 August 2026Last updated 18 August 2026
1. Introduction
Welcome to Adviora.ai ("Adviora", "we", "our", or "us"), an AI-powered Marketing Intelligence Platform operated by Jnana AI Labs Private Limited ("TatvaOne.AI").
Adviora helps organisations understand their customers, optimise digital marketing performance, improve search visibility, generate AI-assisted marketing insights, identify market opportunities, and make more informed marketing decisions.
This Privacy Notice explains how we collect, use, process, store, disclose, and protect information when you:
- visit our website
- create an Adviora account
- use our cloud platform
- connect third-party marketing platforms
- upload business information or marketing assets
- interact with our AI-powered features
- communicate with our support team
- or otherwise use any Adviora services
This Privacy Notice also describes your rights under the Digital Personal Data Protection Act, 2023 (India) ("DPDPA"), and, where applicable, other international privacy laws.
By accessing or using Adviora, you acknowledge that you have read and understood this Privacy Notice.
2. About Adviora
Adviora is an enterprise Software-as-a-Service (SaaS) platform that combines artificial intelligence with marketing analytics to help businesses answer questions such as:
- Who are my customers?
- Where are my customers?
- Which channels generate the highest ROI?
- How can I acquire more customers?
- What content should I create?
- Where should I allocate marketing budget?
- Which competitors are outperforming me?
- Which customer segments are underserved?
- Which keywords should I target?
To provide these capabilities, Adviora may process business information, website content, marketing performance data, customer engagement data, and information obtained from third-party platforms connected by the customer.
3. Scope of this Privacy Notice
This Privacy Notice applies to:
- https://adviora.ai
- app.adviora.ai, platform.adviora.ai
- APIs operated by Adviora
- mobile applications (if introduced)
- browser extensions (if introduced)
- AI assistants within the platform
- customer support portals
- connected services operated by Adviora
This Privacy Notice does not apply to third-party websites, software, or services that integrate with Adviora but maintain their own privacy policies.
Users are encouraged to review the privacy practices of those third parties independently.
4. Definitions
For purposes of this Privacy Notice:
- Account Information
- means information associated with your user account.
- AI Models
- mean machine learning or generative AI systems used by Adviora.
- Business Data
- means information relating to your organisation, products, services, customers, campaigns, or marketing activities.
- Customer
- means the organisation subscribing to Adviora.
- Customer Data
- means all information submitted, uploaded, connected, synchronised, or otherwise provided by the Customer through Adviora.
- Personal Data
- shall have the meaning assigned under the Digital Personal Data Protection Act, 2023.
- Processing
- includes collection, recording, organisation, storage, analysis, retrieval, use, disclosure, transmission, deletion, and destruction of data.
- Public Data
- means information that is publicly available on websites or through publicly accessible internet resources.
- Services
- means all products and services offered under the Adviora platform.
- Subprocessor
- means an authorised third-party service provider engaged to process Customer Data on our behalf.
5. Information we collect
The categories of information we collect depend upon how you use Adviora.
5.1 Account information
When you create an account, we may collect:
- Full name
- Organisation name
- Business email address
- Phone number
- Designation
- Username
- Password (encrypted)
- Authentication credentials
- Profile preferences
- Time zone
- Language preferences
- Currency preferences
5.2 Organisation information
For business customers, we may collect:
- Company name
- Industry
- Business size
- Website URL
- Business locations
- Social media accounts
- Product and service information
- Marketing objectives
- Customer segments
- Geographic markets
- Competitor information
- Brand assets
5.3 Marketing platform data
Where authorised by the Customer, Adviora may access information from connected platforms, including but not limited to:
- Google Search Console
- Google Analytics 4
- Google Ads
- Meta Ads
- Facebook Pages
- Instagram Business Accounts
- LinkedIn Pages
- Microsoft Advertising
- Bing Webmaster Tools
- YouTube
- WordPress
- Shopify
- WooCommerce
- CRM platforms
- Email marketing systems
- Other integrations explicitly authorised by the Customer
Depending on the permissions granted, this may include:
- campaign performance
- impressions
- clicks
- conversions
- traffic metrics
- audience insights
- keyword data
- search performance
- advertising spend
- content performance
- website engagement metrics
- and related analytics
Adviora only accesses the data that the Customer has expressly authorised through the relevant platform's authorisation process.
5.4 Website content
When a Customer requests website analysis, SEO evaluation, competitor benchmarking, or content intelligence, Adviora may collect:
- publicly accessible web pages
- HTML structure
- metadata
- page titles
- headings
- structured data
- internal links
- publicly available images
- robots directives
- sitemap information
- page performance indicators
- publicly available technical SEO signals
Adviora does not intentionally access password-protected, private, restricted, or unauthorised areas of websites.
5.5 Uploaded information
Customers may voluntarily upload:
- documents
- presentations
- marketing briefs
- product catalogues
- campaign plans
- keyword lists
- research reports
- customer personas
- creative assets
- spreadsheets
- PDFs
- images
- videos
- datasets
- and other business documents
Such information remains Customer Data and is processed solely for providing the requested Services.
5.6 AI interaction data
When using AI-powered features, we may process:
- prompts submitted by users
- uploaded context
- AI conversation history
- generated responses
- feedback on AI outputs
- accepted recommendations
- rejected recommendations
- user preferences
- interaction metadata
AI interaction history may be retained to improve continuity within the customer's workspace, subject to applicable retention settings and this Privacy Notice.
5.7 Technical information
We automatically collect certain technical information, including:
- IP address
- browser type
- browser version
- operating system
- device identifiers
- screen resolution
- session identifiers
- cookies
- referral URLs
- pages visited
- feature usage
- diagnostic logs
- API request logs
- error reports
- crash information
- network performance metrics
This information helps us secure, maintain, and improve our Services.
5.8 Billing information
Where subscriptions are purchased, we may collect:
- billing contact details
- organisation billing information
- tax identification information
- invoices
- subscription history
- payment status
Payment card information is generally processed by certified third-party payment processors and is not stored by Adviora except as necessary for transaction records and legal compliance.
5.9 Support communications
When you contact our support team, we may collect:
- emails
- chat messages
- call recordings (where permitted)
- support tickets
- attachments
- troubleshooting logs
- customer feedback
These communications help us resolve issues and improve customer support.
6. How we use information
Adviora processes information only for legitimate business purposes necessary to provide, maintain, improve, secure, and support the Services requested by our Customers.
Depending on how you use the Services, we may process information for one or more of the following purposes.
6.1 Providing the Services
We use information to:
- create and administer user accounts
- authenticate users and manage access permissions
- provide access to subscribed features
- personalise dashboards and user experiences
- generate marketing insights and recommendations
- process uploaded files and business information
- synchronise information from connected third-party platforms
- provide AI-powered business intelligence
- generate reports, dashboards, and analytics
- support collaboration among authorised users within an organisation
- and deliver other functionality requested by the Customer
6.2 Customer discovery and marketing intelligence
Adviora is designed to help organisations better understand their markets and customers.
To provide these capabilities, we may process Customer Data to:
- identify customer segments
- develop buyer personas
- analyse market opportunities
- identify geographic demand
- evaluate search visibility
- analyse competitor positioning
- identify content gaps
- detect keyword opportunities
- identify customer acquisition channels
- analyse campaign effectiveness
- recommend budget allocation
- estimate marketing opportunities
- identify trends and anomalies
- and generate AI-assisted strategic recommendations
These analyses are performed using information made available by the Customer or obtained from publicly accessible sources in accordance with applicable laws.
6.3 Artificial intelligence processing
Adviora incorporates artificial intelligence and machine learning technologies to assist users in analysing marketing information and generating recommendations.
AI capabilities may include:
- summarising large datasets
- identifying trends
- generating customer insights
- recommending marketing strategies
- identifying SEO opportunities
- generating content suggestions
- answering business questions
- identifying anomalies
- forecasting potential outcomes
- classifying marketing assets
- organising uploaded information
- and generating reports and dashboards
AI-generated content is intended to assist decision-making and should be reviewed by appropriate personnel before implementation.
Adviora does not represent AI-generated outputs as professional legal, financial, tax, investment, or regulatory advice.
6.4 Improving the Services
We continuously improve the platform using operational information such as:
- feature usage patterns
- performance metrics
- platform stability
- diagnostic information
- customer feedback
- bug reports
- support interactions
- and security monitoring
Whenever possible, aggregated, anonymised, or de-identified information is used for product improvement activities.
6.5 Customer support
We process information to:
- investigate support requests
- diagnose technical issues
- restore lost functionality
- respond to customer inquiries
- improve documentation
- resolve billing issues
- communicate maintenance activities
- and provide implementation assistance
Support personnel access Customer Data only when reasonably necessary to resolve a reported issue or where expressly authorised by the Customer.
6.6 Communications
We may use your information to communicate with you regarding:
- account verification
- password resets
- security alerts
- subscription changes
- billing notifications
- service announcements
- product updates
- maintenance notifications
- support communications
- policy updates
- legal notices
- and administrative communications
Where required by applicable law, marketing communications will only be sent with appropriate consent or another lawful basis.
Users may opt out of promotional communications at any time. Certain service-related communications cannot be disabled because they are necessary for operation of the Services.
6.7 Security and fraud prevention
We process information to:
- detect unauthorised access
- identify suspicious activities
- prevent fraud
- investigate abuse
- monitor platform integrity
- identify compromised accounts
- prevent malicious automated activity
- detect credential misuse
- enforce platform policies
- and comply with applicable legal obligations
6.8 Compliance with legal obligations
We may process information where reasonably necessary to:
- comply with applicable laws
- satisfy regulatory obligations
- respond to lawful government requests
- enforce contractual rights
- resolve disputes
- establish legal claims
- defend legal proceedings
- maintain accounting records
- comply with tax obligations
- and protect the rights, safety, and security of our Customers, users, employees, and the public
7. Legal basis for processing personal data
Where applicable, Adviora processes Personal Data only where an appropriate legal basis exists.
Depending upon your jurisdiction and applicable laws, processing may be based upon one or more of the following grounds.
7.1 Consent
We process Personal Data where you have provided valid consent, including for:
- creating user accounts
- connecting third-party platforms
- enabling optional AI features
- receiving marketing communications
- accepting cookies where required
- and submitting support requests
Consent may be withdrawn at any time, subject to legal or contractual limitations and the continued provision of certain Services.
7.2 Performance of a contract
We process Personal Data where necessary to provide the Services requested by our Customers, including:
- maintaining user accounts
- processing uploaded information
- generating reports
- operating AI-powered features
- authenticating users
- processing subscriptions
- providing technical support
- and administering enterprise accounts
7.3 Legitimate business interests
Where permitted under applicable law, we may process information for legitimate business interests such as:
- improving platform functionality
- enhancing security
- preventing fraud
- maintaining operational reliability
- improving customer experience
- conducting analytics
- measuring product performance
- protecting our legal rights
- and developing new platform capabilities
Such processing is undertaken only after balancing our legitimate interests against the rights and freedoms of affected individuals.
7.4 Compliance with legal obligations
We may process information where required by:
- applicable laws
- judicial orders
- lawful governmental requests
- taxation requirements
- accounting obligations
- regulatory requirements
- and compliance investigations
8. Consent and processing under India's Digital Personal Data Protection Act, 2023 (DPDPA)
Where the Digital Personal Data Protection Act, 2023 applies, Adviora acts as a Data Fiduciary in respect of Personal Data that it determines the purpose and means of processing, and may act as a Data Processor when processing Personal Data solely on behalf of enterprise Customers in accordance with their instructions.
Adviora processes Personal Data in accordance with the principles of lawful processing, transparency, purpose limitation, data minimisation, accuracy, reasonable security safeguards, and accountability.
Where required by the DPDPA, we will obtain consent that is:
- free
- specific
- informed
- unconditional
- unambiguous
- and provided through a clear affirmative action
Where processing is based upon consent, individuals may withdraw consent at any time by contacting us or through available account controls. Withdrawal of consent shall not affect the lawfulness of processing undertaken prior to such withdrawal but may affect our ability to continue providing certain Services.
Where applicable, Adviora will provide clear notice regarding:
- the categories of Personal Data collected
- the purposes of processing
- the rights available to Data Principals
- grievance redressal mechanisms
- and procedures for exercising applicable rights
9. Artificial intelligence and automated decision support
Artificial intelligence is a core capability of Adviora.
Our AI systems assist organisations in analysing marketing information, identifying opportunities, generating recommendations, and improving business decision-making.
AI may be used to:
- identify customer segments
- develop buyer personas
- analyse search performance
- evaluate competitor positioning
- recommend marketing strategies
- prioritise SEO improvements
- generate marketing content suggestions
- summarise uploaded documents
- answer natural-language business questions
- identify trends and anomalies
- and estimate potential marketing opportunities
AI-generated outputs are produced using statistical models, machine learning techniques, publicly available information, Customer Data, and other authorised inputs.
While we continuously improve the quality of AI-generated outputs, such outputs:
- may not always be complete
- may contain inaccuracies
- may become outdated
- should not be treated as factual guarantees
- and should be independently reviewed before making significant business decisions
Adviora does not make fully automated decisions that produce legal or similarly significant effects on individuals without meaningful human oversight.
Customers remain responsible for reviewing AI-generated recommendations before implementation.
10. AI model training and Customer Data
Adviora respects the confidentiality of Customer Data.
Unless expressly agreed in writing with the Customer:
- Customer Data is not used to train public foundation AI models
- Customer prompts are not shared with other customers
- AI outputs generated for one Customer are not used to personalise outputs for another Customer
- and confidential Customer information is not intentionally incorporated into generalised AI training datasets
Where Adviora develops or improves its own proprietary algorithms, such improvements are performed using aggregated, anonymised, de-identified, or synthetic information wherever reasonably practicable.
Enterprise Customers may request additional contractual commitments regarding AI processing through a separate Data Processing Addendum or enterprise agreement.
12. Third-party integrations
Adviora enables Customers to securely connect third-party services in order to analyse marketing performance, generate business insights, and automate marketing workflows.
These integrations are established only after explicit authorisation by the Customer.
Examples of supported integrations may include:
- Google Analytics 4
- Google Search Console
- Google Ads
- Google Business Profile
- Google Tag Manager
- YouTube
- Meta Ads
- Facebook Pages
- Instagram Business Accounts
- LinkedIn Pages
- Microsoft Advertising
- Bing Webmaster Tools
- Shopify
- WooCommerce
- WordPress
- HubSpot
- Salesforce
- Mailchimp
- CRM platforms
- marketing automation platforms
- customer support platforms
- analytics providers
- and other business systems supported by Adviora
The specific data accessible depends entirely on:
- permissions granted by the Customer
- capabilities provided by the third-party platform
- and the functionality selected by the Customer
Adviora accesses only the information reasonably necessary to provide the requested Services.
12.1 OAuth authorisation
Where supported, integrations are established using industry-standard authorisation mechanisms such as OAuth. This means:
- passwords for third-party services are generally not collected or stored by Adviora
- Customers can revoke access directly from the connected platform at any time
- access tokens are securely stored using industry-standard security controls
- and permissions are limited to the scope authorised by the Customer
12.2 Third-party platform policies
Information obtained from connected services remains subject to the privacy policies and terms of those providers.
Adviora encourages Customers to review the applicable privacy notices of each connected service before authorising access. Adviora is not responsible for the privacy practices of independent third-party platforms.
12.3 Changes by third-party providers
Third-party platforms may:
- modify APIs
- change permission scopes
- discontinue services
- impose rate limits
- suspend integrations
- or alter available functionality
Such changes are outside Adviora's control and may affect certain platform capabilities.
13. Website crawling and publicly available information
Certain Adviora capabilities require analysis of websites and publicly available online information. Examples include:
- SEO audits
- technical website analysis
- content quality analysis
- customer discovery
- competitor benchmarking
- search visibility analysis
- keyword research
- page performance analysis
- E-E-A-T evaluations
- accessibility reviews
- structured data analysis
- and digital marketing assessments
13.1 Customer websites
When requested by a Customer, Adviora may access publicly available portions of the Customer's website in order to generate reports and recommendations. Such analysis may include:
- HTML structure
- metadata
- page hierarchy
- internal linking
- structured markup
- canonical tags
- robots directives
- XML sitemaps
- publicly accessible images
- page titles
- headings
- publicly available content
- and publicly accessible technical configurations
13.2 Competitor analysis
Customers may request benchmarking against publicly accessible competitor websites. Where such analysis is performed, Adviora accesses only information that is publicly available on the internet.
Adviora does not intentionally:
- bypass authentication mechanisms
- circumvent technical access controls
- access restricted systems
- collect confidential information
- access password-protected resources
- or interfere with the normal operation of third-party websites
13.3 Search engine compliance
Adviora is designed to respect applicable website access controls wherever reasonably practicable, including:
- robots directives
- crawl rate limitations
- publicly communicated restrictions
- and applicable legal requirements
Customers remain responsible for ensuring they have appropriate rights to request analysis of their own digital assets.
13.4 Intellectual property
Analysis performed by Adviora does not transfer ownership of third-party intellectual property.
Reports generated by Adviora are intended to provide analytical insights and do not reproduce substantial portions of third-party copyrighted materials except where reasonably necessary for analysis, quotation, or reporting in accordance with applicable law.
15. Subprocessors
Adviora may engage specialised subprocessors to support operation of the Services. These may include providers for:
- cloud infrastructure
- AI services
- authentication
- email delivery
- payment processing
- monitoring
- logging
- backup
- customer support
- analytics
- and communications
We conduct reasonable due diligence before engaging subprocessors and require them to maintain appropriate technical and organisational safeguards.
Enterprise Customers may request information regarding categories of subprocessors or a current subprocessor list through our support channels or as part of a Data Processing Addendum.
16. International data transfers
Adviora serves Customers in multiple jurisdictions.
Accordingly, Customer Data may be processed in countries other than the country in which it was originally collected.
Where Personal Data is transferred internationally, Adviora implements reasonable safeguards appropriate to the nature of the information and applicable legal requirements. Such safeguards may include:
- contractual data protection obligations
- approved transfer mechanisms
- encryption during transmission
- encryption at rest where appropriate
- access controls
- organisational security measures
- and vendor due diligence
Where required by applicable law, additional safeguards may be implemented before transferring Personal Data outside the jurisdiction in which it was collected.
Adviora continually evaluates evolving regulatory requirements, including those relating to cross-border transfers under India's Digital Personal Data Protection Act, 2023, and updates its practices accordingly.
17. Information security
Adviora is committed to protecting the confidentiality, integrity, and availability of Customer Data through administrative, technical, and organisational safeguards appropriate to the nature of the information processed and the risks involved.
Our security program is designed to reduce the likelihood of unauthorised access, disclosure, alteration, loss, or destruction of information.
Security measures implemented by Adviora may include:
- encryption of data in transit using industry-standard TLS protocols
- encryption of sensitive data at rest where appropriate
- role-based access controls
- multi-factor authentication for administrative access where supported
- least-privilege access principles
- secure authentication mechanisms
- infrastructure monitoring and logging
- network security controls
- regular security updates and patch management
- secure software development practices
- vulnerability monitoring and remediation
- backup and disaster recovery procedures
- access logging for administrative activities
- and periodic review of security practices
No method of electronic transmission or storage can be guaranteed to be completely secure. While Adviora employs reasonable safeguards to protect information, we cannot guarantee absolute security.
Customers are responsible for maintaining the confidentiality of their account credentials and notifying Adviora promptly if they suspect unauthorised access to their accounts.
18. Data retention
Adviora retains information only for as long as necessary to fulfil the purposes described in this Privacy Notice, comply with applicable legal obligations, resolve disputes, enforce agreements, and support legitimate business operations.
Retention periods may vary depending on the category of information.
- User account information
- Until account deletion plus applicable legal retention period.
- Organisation information
- Duration of subscription.
- Marketing analytics
- Duration of subscription unless deleted earlier.
- AI conversations
- Until deleted by Customer or according to workspace retention settings.
- Uploaded files
- Until deleted by Customer or account termination.
- Reports and dashboards
- Duration of subscription.
- Audit logs
- As reasonably necessary for security and compliance.
- API tokens
- Until revoked or integration removed.
- Billing records
- As required by applicable tax and accounting laws.
- Support tickets
- As reasonably necessary for customer support and legal purposes.
- Backup copies
- Retained for operational recovery periods before secure deletion.
Upon termination of Services, Customers may request deletion of Customer Data, subject to legal obligations, backup retention schedules, contractual commitments, and legitimate security requirements.
19. Your rights under the Digital Personal Data Protection Act, 2023 (India)
Where the DPDPA applies, individuals whose Personal Data is processed ("Data Principals") may have the following rights, subject to applicable law.
19.1 Right to access information
You may request information regarding:
- categories of Personal Data processed
- purposes of processing
- categories of recipients with whom data has been shared
- processing activities undertaken by Adviora
- and other information required under applicable law
19.2 Right to correction
You may request correction of inaccurate, incomplete, or outdated Personal Data. Where appropriate, corrections may also be made directly through your account settings.
19.3 Right to erasure
You may request deletion of Personal Data where:
- the information is no longer required
- consent has been withdrawn
- processing is no longer lawful
- or deletion is otherwise required under applicable law
Certain information may continue to be retained where necessary to comply with legal obligations, resolve disputes, prevent fraud, maintain security, or enforce contractual rights.
19.4 Right to withdraw consent
Where processing is based upon consent, you may withdraw consent at any time. Withdrawal of consent shall not affect processing undertaken prior to withdrawal but may affect our ability to continue providing certain Services.
19.5 Right to grievance redressal
If you believe your Personal Data has not been processed in accordance with applicable law or this Privacy Notice, you may submit a complaint using the contact details provided below.
Adviora will make reasonable efforts to investigate and respond to grievances within applicable legal timelines.
19.6 Right to nominate
Where provided under applicable law, you may nominate another individual to exercise your rights in the event of death or incapacity.
20. Rights of international users
Depending upon your location, you may have additional rights under applicable privacy laws, including the General Data Protection Regulation (GDPR), UK GDPR, the California Consumer Privacy Act (CCPA), or other applicable legislation.
Subject to applicable law, these rights may include:
- access to Personal Data
- correction of inaccurate information
- deletion of Personal Data
- restriction of processing
- objection to certain processing activities
- data portability where technically feasible
- and withdrawal of consent where consent forms the legal basis for processing
Requests may be submitted using the contact information provided in this Privacy Notice.
21. Children's privacy
Adviora is designed for businesses and organisations.
The Services are not intended for individuals under the age of eighteen (18) years or the minimum age required under applicable law to independently provide valid consent.
Adviora does not knowingly collect Personal Data directly from children.
If we become aware that Personal Data has been collected from a child without appropriate authorisation where required, we will take reasonable steps to delete such information.
22. Marketing communications
Adviora may send customers information relating to:
- product updates
- new features
- educational content
- webinars
- service announcements
- newsletters
- promotional offers
- and customer success resources
Where required by applicable law, marketing communications will be sent only with appropriate consent or another lawful basis.
Users may unsubscribe from promotional communications at any time using the unsubscribe mechanism provided in such communications or by contacting us.
Service-related communications necessary for account administration, security, billing, or operational purposes cannot be opted out of while maintaining an active account.
23. Data breach response
Adviora maintains procedures for identifying, investigating, containing, and responding to security incidents involving Customer Data.
Where we become aware of a confirmed Personal Data breach requiring notification under applicable law, we will take appropriate steps, which may include:
- investigating the incident
- containing and mitigating its impact
- notifying affected Customers where required
- cooperating with competent regulatory authorities where applicable
- and implementing corrective measures to reduce the likelihood of recurrence
The timing and scope of notifications will be determined based on applicable legal requirements and the nature of the incident.
24. Changes to this Privacy Notice
We may update this Privacy Notice from time to time to reflect:
- changes in our Services
- technological developments
- legal or regulatory requirements
- operational improvements
- or changes in our privacy practices
When material changes are made, we will update the "Last Updated" date and, where appropriate, provide additional notice through our website, platform, or other reasonable means.
Your continued use of the Services after the effective date of an updated Privacy Notice constitutes acknowledgment of the revised Notice, except where additional consent is required by applicable law.
25. Contact us
If you have any questions regarding this Privacy Notice or our privacy practices, you may contact us at:
- Adviora.ai
- Operated by Jnana AI Labs Private Limited
- Privacy enquiries
- privacy@adviora.ai
- General support
- support@adviora.ai
- Website
- https://adviora.ai
26. Grievance Officer (India)
In accordance with applicable provisions of the Digital Personal Data Protection Act, 2023 and other applicable laws, Adviora has designated a Grievance Officer to address privacy-related concerns.
- Grievance Officer
- Jnana AI Labs Private Limited
- grievance@adviora.ai
The Grievance Officer may be contacted regarding:
- privacy complaints
- correction requests
- deletion requests
- consent withdrawal
- exercise of Data Principal rights
- security concerns
- and other privacy-related matters
Adviora will make reasonable efforts to acknowledge and respond to grievances within the timelines required by applicable law.
27. Contacting your organisation
If you use Adviora through your employer, university, agency, or another organisation, that organisation may act as the primary administrator of your account and may determine certain aspects of how your Personal Data is processed within the Services.
In such cases:
- your organisation may control account creation, modification, suspension, or deletion
- your organisation may access information associated with organisational workspaces in accordance with its internal policies
- requests relating to Customer Data under your organisation's control may need to be directed to your organisation's administrator before Adviora can act upon them
- and Adviora processes such Customer Data in accordance with applicable agreements entered into with the organisation
Where Adviora acts solely as a service provider processing Personal Data on behalf of an organisation, the organisation remains responsible for determining the purposes of processing and obtaining any required permissions or consents from its users.